Privacy policy

This policy explains what personal data ServiDigitales collects through servidigitales.com and its contact channels, what we use it for and how you can exercise your rights. Last updated: October 29, 2026.

Controller. ServiDigitales, Ave. Ernesto T. Lefevre, Building #3, Panama City. Email: sd.servidigitales@gmail.com. WhatsApp: +507 6655-7524.

What we collect. The details you give us when you request a quote: name, phone, email (optional), the product you are interested in and your message. If you buy from us, your invoice details: name or company name, tax ID (RUC), phone, email and address. If you message us on WhatsApp, the details of that conversation. While you browse the site, technical and usage data (pages visited, device type and approximate location) collected by cookies and analytics tools.

What we use it for. To answer your request and send you the quote; to issue and send your invoice; to follow up on the quote or purchase you made; to send you news and offers, only if you ticked the box to receive them; and to measure and improve the site and our ads.

Emails and unsubscribing. Follow-up and promotional emails include a link to unsubscribe. You can also ask us on WhatsApp or by email.

Who we share it with. We do not sell or rent your data. It is processed on our behalf by providers that help us operate: Cloudflare (site and database hosting), Brevo and Resend (email delivery and contact management), Google (Analytics, ads and Business Profile), Meta (WhatsApp and ad measurement), Microsoft Clarity and Pinterest (site analytics), Telegram (internal alerts about new requests) and Anthropic (an assistant that helps us draft replies). Some of these providers are outside Panama. Each one receives only the data needed for its function.

Cookies. We use our own cookies needed for the site to work and analytics cookies from Google, Meta, Microsoft and Pinterest. You can delete or block them in your browser settings; the site will keep working.

Our business's Google connection. Our internal panel connects to the Google Business Profile API only with the ServiDigitales account, to publish and remove our own offers. It does not access visitors' or customers' Google account data.

How long we keep it. Requests, for as long as they are useful to serve you and follow up. Invoices, for as long as Panama's tax and accounting rules require. If you ask us to delete your data, we will, except what the law requires us to keep.

Your rights. Under Panama's Law 81 of 2019 on personal data protection, you can ask us for access to your data, to correct it, to delete it, to object to its use or to receive a copy. Write to sd.servidigitales@gmail.com or message us on WhatsApp at +507 6655-7524.

Security. We store data with services that protect it in transit, and access to our internal panel requires a username and password and is limited to our staff.

Minors. This site is aimed at businesses and adults. We do not knowingly collect data from minors.

Changes. If we change this policy, we will publish the new version here with its date.